Date posted: 6 March 2019


By Nick Sinclair

Digital Projects Manager / Lead Developer – AWIA Member – Cybera Digital

After working in this industry for ~20 years, we’ve heard it all, including some true horror stories like, “Our website got hacked and now our reputation is ruined, but our current developer is refusing to help us!”, or “We spent a lot of money on this website and customers are complaining that it’s slow and hard to use on mobile!”

If this sounds like you, perhaps it’s time to fire the agency you’re working with and get your business back on track!

Here are 5 things to consider before you choose your next web agency:

1. Objectives – Ask yourself what objectives

2. Budget – Many people have different ideas of what a website will cost

3. What’s included? – If an agency tells you that they’re not a cheap option, be sure to ask them what’s included in the cost so you know what you’re getting for your money.

4. Outsourcing – Ask the agency about the people who will be working on your project

5. Content management – If your website needs constant updating like a blog, news site, or online store, you should have access to make any necessary changes.


Vetting and choosing your project’s perfect partner can be a daunting task, but ultimately it’s about the people you work with and the rapport you build with them.

Listen to that feeling in your gut when you first meet someone, whether they be a builder, a mechanic, or a web agency. Do you trust them?

If you’re looking to spend money on getting the best results for your project, you owe it to yourself to shop around.

My advice would be to meet with multiple agencies, and go with the one that makes you feel the most comfortable, while also aligning with your core values.

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